An order management system (OMS) is the electronic platform that enables firms to process purchase orders from online placement through product processing.
It unifies order information across omnichannel sales marketplaces to support seamless visibility into customer management throughout the order-to-cash journey.
An OMS assists businesses administer the comprehensive order journey effectively, from the point order management system a shopper initiates an order to its order management system timely fulfillment and required return.
It enhances inventory management by generating current insights on inventory counts and order information, empowering enterprises to maximize their delivery strategies and boost customer loyalty.
An effective OMS combines with other company systems like online store platforms, oms fulfillment management systems, accounting software, and logistics carriers to power a cohesive order fulfillment environment from start to finish.